Under pressure to drive revenue and digitize services, CIOs are increasingly shifting to product-based IT as a means for delivering business results quickly, improving customer experience, and providing opportunities to transform in-house solutions into marketable services. That’s the case for Fortune 500 companies and local government IT alike — as Arapahoe County’s experience in streamlining its welfare benefits processes attests.
When the state of Colorado introduced strict timeliness targets for the disbursal of welfare benefits, it created a challenge for the county governments responsible for administering them. With no commercial solutions available, Arapahoe County built its own document management system, HSconnects, to meet the challenge — and now offers a cloud-hosted version to neighboring counties.
Read More from This Article: Arapahoe County develops document system into beneficial platform