AI offers the potential to help humankind in many ways. Driverless cars and smart infrastructure hold the promise to reduce congestion by facilitating the movement of people through cities. Improved diagnosis and treatments are increasing lifespans. In the enterprise, AI can help improve hiring decisions, make the factory floor safer, automate routine tasks, produce more objective performance reviews, and help organizations understand their customers.
New tools are appearing frequently. Amazon has been granted two patents for a wrist band that tracks workers’ hand movements as they pack boxes while filling orders. The wrist bands use radio frequency to track hand movement so precisely that the bands vibrate to nudge the hands in the proper direction when inefficient movements are detected. Humanyze sells sociometric badges that track employee movement through offices to provide insights regarding the quality of interactions with colleagues. L’Oréal’s UV Sense tracks the wearer’s exposure to ultraviolet rays then transfers the data to the user’s mobile phone. Cogito monitors the empathy displayed by customer service representatives handling calls.
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