To take advantage of innovations like artificial intelligence you must first move away from manual processes. For that reason alone, automation should be a key short-term priority for most CIOs.
Automation isn’t just about saving time or money. Done well, automation reduces errors, increases employee satisfaction by freeing staff from tedious tasks, improves the customer experience and allows you to scale up.
Automation also forces you to address hidden problems in your processes that are normally handled by staff working around the process. That kind of routine exception handling greatly reduces employee productivity. Automated systems are also self-service systems; automating the most common tasks in a process will free up time for staff to spend on more nuanced problems that require judgment.
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