Since joining Christiana Care Health System almost a decade ago, CIO Randy Gaboriault has watched his duties evolve into more of a “CIO-plus” role. “The role of CIO has changed from strategy participant to strategy enabler — a deep influencer if not strategy shaper,” says Gaboriault, now CIO and senior vice president of innovation and strategic development.
Many CIOs share this same trajectory. As part of their strategist role, CIOs are playing a central role in creating revenue-generating initiatives, including new products and services.
“IT as a whole has really moved from the things that help the business do day-to-day jobs, to becoming the engine that actually drives the organization,” says John-David Lovelock, a research vice president at Gartner. “Often, new products and services can’t be launched without IT, and it’s also becoming the point that IT is the product or service being launched.”
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