Giant Eagle’s Kirk Ball on grocery retail innovations

Kirk Ball, Chief Information Officer/Chief Technology Officer, Giant Eagle, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss grocery retail innovations, digital customer strategies, sourcing global talent, augmented reality and more. Watch this video: #id63bf1922a0af3 .jw-wrapper::before { content: “Kirk Ball” !important; } Listen…

8 top priorities for CIOs in 2023

Welcome to 2023. As the new year arrives, CIOs are facing a challenging to-do list as they strive to maximize IT productivity and efficiency in increasingly unpredictable times. As technology projects, budgets, and staffing grew over the past few years, the focus was on speed to market to maximize opportunity, says Troy Gibson, CIO services…

Journey Beyond transforms its contact center to deliver better customer journeys

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return…

Events and Awards UK: New for 2023

January  Applications launch for the 2023 Next CIO cohort on Friday 20th January. The award recognises and celebrates the best rising stars across the IT Sector in the UK. Through interviews at CIO UK, awards, and mentoring opportunities, Next CIO will help aspiring IT leaders develop their careers, build their networks, and improve their skill sets.  March…

The Delicate Dance Between AI and Human Agents

Artificial intelligence will soon take center stage in your contact center — if it hasn’t already. Artificial intelligence (AI) uptake increased dramatically over the last few years. A 2022 PwC report revealed that more than 70% of companies were already using or planning to deploy AI in some form within their business operations. Business leaders…