The rise of the revenue-generating CIO

It’s Business 101: A company exists to make money. So as a CIO, Ajay Sabhlok believes his mandate is “to figure out how to generate revenue for the company.” Sabhlok, CIO and chief data officer of security technology vendor Rubrik, says he does that by searching for unmet needs, bottlenecks, and problem areas and then…

4 Steps to Streamline Your Contact Centre Spend

The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. Today’s contact center agents handle 7.2 more calls per day than they did pre-pandemic. The contact…

Don’t Have Real-time Visibility and Control Over Your Endpoints? Your Business May Be at Risk

Since the pandemic began, 60 million people in Southeast Asia have become digital consumers. The staggering opportunities Asia’s burgeoning digital economy presents are reason enough to spur you into rethinking the way you do business. This means one thing: digital transformation. Cloud adoption empowers organisations to adapt quickly to sudden market disruptions. Back when the…