It is said that Switzerland is a country where residents book appointments to do laundry in their own homes. In other words, they leave little for chance. But when the unexpected intruded on the mountain nation, the Canton – or state – of Zurich had to scramble to deal with the aftershock of the COVID…
Any organization that fails to take into consideration supply chain cybersecurity threats is putting itself at great risk. The fact is, a company can be impacted by incidents that emerge from virtually anywhere within the chain. That’s why third-party risk management has become so important. Managing third-party risk involves identifying and mitigating risks to an organization from…
Your contact center serves as a key gateway through which customers interact with your brand, so you want to ensure that each customer’s interaction is smooth, fast, and informative. They should not only achieve their desired outcomes but have a positive experience along the way – one that makes them want to come back. That’s…
As global CIO and VP of business and technology services (BTS) for Chicago-based Abbott, Sabina Ewing’s IT work has helped facilitate a period of unprecedented growth for the global healthcare company over the past two years, including more than $45B in revenue in the past 12 months alone. Ewing is a visionary change leader and…
To be a truly data-driven enterprise, organizations today must go beyond merely analyzing data. Rather, business experts and IT leaders must transform relevant data into compelling stories that key stakeholders can readily comprehend — and leverage to make better business decisions. This vital skill is known as data storytelling, and it is a key factor…
With the global pandemic upending the traditional way we work, employees across every market sector in New Zealand are now spending their workdays alternating between offices, their homes and other locations. It’s a hybrid work model that Kiwis have embraced and it is here to stay. At a recent CIO New Zealand roundtable event in…
Sastry Durvasula, Chief Information & Client Services Officer at TIAA, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss big tech innovations, advancing AI horizons, client tech labs and more. Watch this episode: Listen to this episode: CIO, CIO Leadership Live Read…
NetSuite is adding a host of new features and applications to its cloud-based NetSuite ERP suite, in an effort to enhance its automation capabilities and compete with midmarket rivals such as Epicor, IFS, Microsoft Dynamics, Infor, and Zoho in multiple domains including HR, supply chain, banking, finance, and sales. The new capabilities were announced Wednesday…
University leaders have long understood that the future is digital, but thereâs now added urgency to modernise. The pandemic is in part the cause â highlighting that true business resilience and digital transformation are inseparable. But there are longer-term factors at play too, including the expectations of digitally native students and the requirement to provide…
Since the outset of the pandemic, organizations have been increasingly launching initiatives aimed at automating business processes, turning to technologies such as robotic process automation (RPA) in efforts to reduce costs, speed up tasks, and improve accuracy of core business operations. Some leading organizations, however, are not stopping there. Seeking to push their automation agendas…