CIO 100 US: 10 award-winning manufacturing IT projects

The manufacturing industry has fully entered the digital era, with the most digitally advanced manufacturers integrating their information technology and operational technology environments to give themselves an edge in the marketplace. They’re also advancing their use of automation and analytics to streamline back-office functions, logistics, and production, and to optimize resources, reduce costs, and identify…

Customer-centric CIOs move beyond the SLA

Service level agreements (SLAs) have long been the standard operational metrics for technology services, measuring performance in areas such as systems availability or resolution time. But a new approach to gauging IT performance has begun to take hold in organizations where ensuring an optimal customer experience has become paramount. Experience level agreements — XLAs, for…

Choose Not to Choose Mainframe

The benefits of cloud approaches might have you asking, “Is now the right time to move from mainframe?” The availability of cloud and on-premises cloud hybrid, consumption models have led to organizations rethinking their entire application portfolio strategy. This is no less the case for mainframe users. It’s been happening for a while, and more…