The University of Phoenix and Expedient: Making the Transformation from a Legacy Datacenter to Software-Defined Excellence

Founded by Dr. John Sperling in 1976 to help working adults enhance their carriers, the University of Phoenix offers accredited online courses through 18 academic programs, including ones for business, counseling, education, and healthcare. Jamie Smith, the university’s CIO, still remembers his first tour of the university’s leased 27,000 square-foot datacenter. The result of years…

Building an Experience-driven Contact Center

All-inclusive vacations. Personalized tours. Packed sports arenas. These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. They should…

Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

The pace of business is accelerating. Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things,…

Elevance Health Global CIO Anil Bhatt on using AI in predictive healthcare

Anil Bhatt, Global Chief Information Officer at Elevance Health, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss using AI in predictive healthcare, blockchain collaborations, the future of digital healthcare, global innovation trends and more. Watch this episode: #id62ce1a681809d .jw-wrapper::before { content: “Anil Bhatt”…

8 servant leadership do’s and don’ts

Servant leadership has emerged as a popular management method that replaces command-and control-style leadership with empathy and empowerment. The management approach prioritizes the growth, well-being, and empowerment of employees. It aims to foster an inclusive environment that enables everyone in the organization to thrive as their authentic self. Whereas traditional leadership focuses on the success…