Here’s the secret to creating a board presentation on cybersecurity, according to Victor Shadare, head of cybersecurity at the international publishing giant Condé Nast: “The board doesn’t have time to look at detail as such. They want something that’s going to punch them in the face,” he said. Metrics that create a narrative and show…
As multi-cloud strategies take hold and more organizations shift workloads and applications to the cloud, it can be challenging to keep track of resource usage that can result in “surprise” cloud bills and end up being costly for the business. In fact, Gartner predicts that 60% of cloud leaders will encounter public cloud cost overruns.…
Founded by Dr. John Sperling in 1976 to help working adults enhance their carriers, the University of Phoenix offers accredited online courses through 18 academic programs, including ones for business, counseling, education, and healthcare. Jamie Smith, the university’s CIO, still remembers his first tour of the university’s leased 27,000 square-foot datacenter. The result of years…
Mike Potter, the former interim executive director, digital transformation and group CIO of utility company Thames Water, has been named chief digital officer by the British government. Potter has held senior IT roles in both public and private sector over the last 20 years, including as interim chief digital information officer at the HMRC in…
All-inclusive vacations. Personalized tours. Packed sports arenas. These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. They should…
In a bid to help enterprises and institutions in the European Union navigate data privacy, residency, and other regulatory guidelines, Oracle plans to launch two sovereign cloud regions for the European Union this year. Unlike a generic cloud region, a sovereign cloud region is designed to offer secure data access to both private and public…