Comment la Banque Scotia met l’IA en œuvre pour mieux fidéliser ses clients

L’un des cinq grands établissements financiers du pays, la Banque de Nouvelle-Écosse utilise l’analyse de données et l’intelligence artificielle pour mieux comprendre et servir ses clients. La mission de Grace Lee, chef, données et analytique à la Banque Scotia, augmenter son efficacité et améliorer l’expérience client. Ses outils : intelligence artificielle, apprentissage automatique, et compréhension basée sur…

Southampton FC’s IT director changes formation

Southampton Football Club are on an upward trajectory with new ownership and a talented squad pushing to compete on the European stage. FA Cup finalists back in 1976, Southampton have been Premier League stalwarts for 20 of the league’s 27 seasons and are famed for a thriving youth academy that produced global superstars such as…

Supply chain woes? Analytics may be the answer

Supply chain woes continue to plague organizations around the world and in virtually all sectors. For some, leveraging data and analytics tools is proving to be an effective way to address the challenges. Disruptions to global supply chains due to the COVID-19 pandemic have been significant. As consulting firm Deloitte notes, the free movement and…

Investing in IT careers pays off at Capital One

In tight talent markets, investing in employees’ careers can be a key differentiator. Upskilling and cross-training programs can not only improve employee productivity and help fill key skill gaps, but also prove to be essential tools for retention and recruitment, as Capital One’s approach to “developing the whole person” through a range of training programs…

CIO Leadership Live with Ken Spangler, Executive Vice President of IT and CIO, FedEx

Episode sponsored by Fairfax County Economic Development Authority: Ken Spangler, Executive Vice President of IT and CIO of Global OpCo Technologies at FedEx, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss digital acceleration, business agility and more. This episode is sponsored by…