Future-proofing your career

During his nine years as chief digital and technology officer for JetBlue Airways, Eash Sundaram often spoke of ways to “future-proof” the airline business, which is notoriously prone to perilously thin profit margins and frequent bankruptcies. For JetBlue, future-proofing meant diversifying beyond passenger flights by investing in travel and hospitality tech startups. So, when JetBlue…

Eash Sundaram on future-proofing your CIO career

During his nine years as chief digital and technology officer for JetBlue Airways, Eash Sundaram often spoke of ways to “future-proof” the airline business, which is notoriously prone to perilously thin profit margins and frequent bankruptcies. For JetBlue, future-proofing meant diversifying beyond passenger flights by investing in travel and hospitality tech startups. So, when JetBlue…

4 Steps to Data-first Modernization

Launching a data-first transformation means more than simply putting new hardware, software, and services into operation. True transformation can emerge only when an organization learns how to optimally acquire and act on data and use that data to architect new processes. The data-first transformation journey can appear to be a lengthy one, but it’s possible…

The Razor’s Edge, Episode 1: Modern Management

The Razor’s Edge is a podcast series that examines “IT Services for the New Way to Work,” produced by CIO.com in partnership with HP Inc. In this series, technology experts provide unique insights into the challenges associated with digital transformation and discuss how innovative, cloud-based services, solutions, and software can help you plan and prepare…

ServiceNow grows 27% despite significant global challenges

Helpdesk software-as-a-service provider ServiceNow continues to grow its subscription business, despite significant global challenges, including the ongoing war in Ukraine. The company, which is led by former SAP CEO Bill McDermott, posted revenue of $1.7 billion for the first quarter of 2022, up 27% from the previous year. Subscription revenue accounted for the vast majority…

Empathy: A CIO’s force multiplier

There was a time, probably in your career, when you could say, “I’m not that empathetic,” or “people aren’t my thing,” and advance to a management position in IT. More recently, emotional quotient (EQ) became something that — combined with IQ and technical skills — made an IT leader a unicorn capable of being both…