What is Insight-based Customer Experience and How Do You Compete on It?

Winning customer experiences must be created around the customer’s desired outcomes first versus those of the organization they’re doing business with – in other words, insight-based customer experience. Insight-based customer experience is all about taking actionable information you have on a customer and refining your infrastructure around what they want and what’s most valuable to…

Supply chain analytics: 3 success stories

The past year has seen a multitude of industries around the globe suffering supply chain disruptions, with little sign of that letting up in 2022. To navigate these supply chain issues, organizations are increasingly turning to analytics to gain better insight into their supply chains and operations. Supply chain analytics draw data from procurement, inventory…

Project manager salary: 5 tips to earn more

Project managers are the front-line officers of the modern white-collar workforce: They organize projects and then shepherd them to completion, making sure they don’t take too long or run over budget. If you’re in this crucial position, you may rightfully feel that it’s time to have your role acknowledged in the form of improved compensation,…

6 things CIOs must know about NFTs

Companies including Anheuser Busch (parent company of Budweiser) and Adidas have leaped headlong into the world of NFTs, with seemingly enormous success. Within 19 hours of launching in January, Budweiser’s 11,000-strong NFT collection sold out, netting the company $4.8 million. One analysis of the NFT market, which doesn’t track all sales, still indicates how huge…