5 ITSM hurdles and how to overcome them

Done right, IT service management (ITSM) reduces IT asset and management costs, increases employee productivity and satisfaction, and gives management insights into how IT resources are being used to help the business. ITSM is the policies and procedures for designing and delivering IT services to end users. It extends beyond IT support or help desk…

The Pull of Data Gravity

By John Morris More than ever, today’s mass data sets are on the move. According to the 2021 IDC Cloud Data Storage & Infrastructure Trends Survey, 47% of enterprises use a centralized cloud storage architecture. In two years, that number will fall to 22%. Conversely, 25% of respondents currently have a hybrid storage architecture (a…

Future of Work

The future of work is remote, and the hybrid workforce is here to stay. But what exactly will this look like? In this episode of Future Enterprise, host Joe Pucciarelli of IDC speaks with Holly Muscolino, Research VP at IDC, and David Behen, VP and CIO of La-Z-Boy, about emergent trends in the post-COVID workplace.…