How to know when AI is the right solution

AI adoption is on the rise. According to a recent McKinsey survey, 55% of companies use artificial intelligence in at least one function, and 27% attribute at least 5% of earnings before interest and taxes to AI, much of that in the form of  cost savings. As AI will dramatically transform nearly every industry it…

8 top priorities for CIOs in 2022

January is a natural time to press pause and establish the priorities that you and your team will need to focus on during the coming year. Separating high-priority issues from all the other things that clutter an IT leader’s already busy schedule requires time, insight, and a healthy dose of intuition. To make the job…

Unlikely partners: How CIOs and CMOs can collaborate

It’s a C-suite pairing some might not think of as being necessarily strategic: the CIO and CMO. IT leaders are often linked to finance, operations, and other senior executives. But with marketing technology carving out its own important role in the enterprise, this particular corporate relationship can have significant benefits for organizations. In an October…

10 CIO resolutions for 2022

As we begin 2022, it’s time to think about your resolutions as a CIO that will help you take the next step forward. Rather than a list of known programs, projects, products to implement across IT and the business, or staples such as improving the organization’s cybersecurity posture, consider this your personal development list for…

Five critical steps to ensure ESM success

Enterprise service management (ESM) takes the principles developed by IT teams in their service management activities and applies them across enterprise business functions. The goal is to improve the quality of service delivered both internally and externally by creating processes and systems that support the organisation’s service delivery goals. In today’s world, companies can no…