Upskilling the hybrid IT workforce

With the rapid pace of technological change comes the need for upskilling IT workers — especially when talent is hard to come by. For IT leaders, the pandemic’s ongoing disruption of the workplace has only compounded the challenge. Although many organizations employed some level of remote workers prior to the pandemic, most have traditionally leaned…

What is a chatbot? Simulating human conversation for service

Chatbot definition A chatbot is a software application designed to simulate human conversation with users via text or speech. Also referred to as virtual agents, interactive agents, digital assistants, or conversational AI, chatbots are often integrated into applications, websites, or messaging platforms to provide support to users without the use of live human agents. “Chatbots…