What is AIOps? Injecting intelligence into IT operations

Cloud platforms, managed service providers, and organizations undertaking digital transformations are beginning to reap the benefits of an emerging IT trend: the use of AI-powered IT operations technology to monitor and manage the IT portfolio automatically. This emerging practice, known as AIOps, is helping enterprises head off potential outages and performance issues before they negatively…

CIO Think Tank: 5G in the enterprise

Last year, a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection? That’s the question explored in a series of virtual CIO Think Tank roundtables held in…

7 IT metrics that matter most

Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It’s easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead…