American Air Filter Europe unifies ERP under S/4HANA

When Angelika Schwartz joined American Air Filter Europe as head of IT in October 2018, the company had already committed to SAP S/4HANA to replace a sprawling set of ERP systems across a growing international portfolio. Responsibility for IT operations previously lay with AAFE’s vice president of finance, controlling, and IT, working with an external…

What is design thinking? An agile method for innovation

Design thinking definition Design thinking is an agile, iterative process for design and innovation that centers users’ desires and needs, and enables your company to pivot as the industry changes and technology evolves. Design thinking acknowledges that there isn’t one way to solve a problem. Instead the methodology encourages questioning, experimenting, observing, and innovating in…

Back to business, but not back to normal

As our lives collectively continue to stabilize after being upended by COVID, business leaders are being confronted with some critical questions on how to move forward. Their decisions during this pivotal time will have long-lasting impacts on their companys’ overall health, particularly their ability to engage and retain diverse talent. CIOs in particular have a…

The 3 IT processes CIOs need most

Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent. IT’s processes and practices are how IT’s work gets done. They’re where competence, or its absence, happens. [ Learn from your peers: Check out our State of the CIO 2021 report on the…

8 tips for improving customer experience

The vast majority of CIOs are seeing investments in customer experience hold steady or rise, testament to the importance of CX today. Consider the figures from Adobe’s CIO Perspectives Survey 2021: 33% of respondents say investments are up while only 8% are seeing cuts; the rest are level-funded. In the US, an even higher percentage…