Several years ago, a database corruption issue at the U.S. Patent and Trademark Office (USPTO) brought parts of the agency’s electronic filing system down for days. The IT platform it depended on was nearly two decades old, which spurred the agency to bring in a new CIO with a mandate to overhaul its IT systems…
Enterprises across the country are rethinking how much office space they need post-pandemic, as knowledge workers and admin staff show no signs of wanting to let go of the conferencing and collaboration tools that enable them to log in from home. Gary Desai, CIO at Discount Tire, has another real-estate question on his mind, though:…
The key to running an effective organization, we’ve been told for decades, is delivering work products through well-designed and -managed processes. Process is hailed as the path to organizational nirvana, in the form of repeatable, predictable results. But CIOs who start process initiatives by designing processes and training staff in their use are akin to…