Data analytics is a domain in constant motion. Early in 2020, it seemed clear that organizations would continue to invest heavily in analytics to support their digital transformations. But the world of analytics and AI looks very different in March 2021 than it did in February 2020. The COVID-19 pandemic has forced enterprises to adopt…
COVID’s erosion of informal mechanisms in the workplace has been a boon for enterprise service management (ESM) vendors. For example, if you worked on a large corporate campus pre-pandemic and had an HR question, you could literally wander the halls to find your answer. “That world is gone,” said Charles Betz, principal analyst covering infrastructure…
The past year has ushered in unprecedented change driven by the COVID-19 pandemic, both in how we work and live. Businesses across all industries have had to rapidly and drastically transform their processes and operations as a matter of survival. While these changes were often implemented as temporary means to cope with the crisis, many…