Retail is being reimagined on the fly to safeguard shoppers during Covid-19 and to keep pace with the convenience of shopping online. One of the most compelling new opportunities enables customers to simply pick up what they want and leave without having to wait in line or deal with the checkout process. While seemingly the…
Artificial intelligence (AI) promises to help enterprises boost productivity, business agility, and customer satisfaction while shortening the time required to bring new products and services to market. Yet as more IT leaders plunge their organizations deep into AI science, many are finding disappointment rather than success. A 2020 IDC study, for instance, found that 28%…
For decades the face of Big Tobacco, Phillip Morris International (PMI) is leaning into IT to remain relevant in an industry undergoing disruption. With light shed on its dark history of concealing scientific evidence of the health impacts of smoking, cigarette smoking has reached its lowest levels among adults in decades, spurring the $80 billion…