It’s not surprising that customer service has such a strong influence on loyalty and brand perception. It is the most vulnerable of moments as customers are in need of help. Global pandemic aside, consumers expect brands to be reachable on any platform at any time and equipped to address any potential problem that one might…
There aren’t enough programmers in the world to meet the demand for new business applications. Enterprises are having to supplement their central application development groups with other resources, equipping business staff with low-code and no-code development platforms and robotic process automation (RPA) tools that enable them to take on some of the programming workload. […
Objectively narrowing down your achievements, skills, and expertise when writing your resume can be daunting for anyone, especially for those with a storied career. IT leaders in particular can be susceptible to selling themselves short. Adept at weeding out candidates based on their resumes, IT leaders often overlook what sets themselves apart when writing their…