AI gives IT an edge in improving customer experience

Even prior to the pandemic, improving customer experience was becoming a major priority for IT. COVID-19 and the resulting shift in business models have only accelerated that strategic directive. Delivering a positive customer experience is even more important now, as businesses prepare for a post-pandemic world that will still involve lots of home-based workers, rising…

7 ways to gain control over cloud spend

Enterprises worldwide spent a record $34.6 billion on cloud services in 2020’s second quarter, up roughly 11 percent from the previous quarter and 30 percent from the same period last year, according to research firm Canalys. What isn’t known is how much of that money was wasted due to poor planning, faulty execution, inadequate oversight…

DreamWorks keeps production on track with AIOps

DreamWorks Animation is in many ways a manufacturer of digital data. The films it produces comprise multiple terabytes of data, created by teams of artists working together with sophisticated digital animation tools in a complex data pipeline. When the COVID-19 pandemic hit and that animation factory floor had to close, DreamWorks production was able to…

The CIO Show: Raising the customer experience

It’s become the holy grail of tech, improving the customer experience.  In this episode, we hear from respected authorities at the coalface of this important, fast growing area of tech, including Steven Bonnici, chief information officer, international markets at Ford, who shares how he’s leading a team harnessing AI and other technologies to better understand customer wants…