Microsoft previewed Project Cortex, a suite of cloud-based AI-powered services designed to understand content and help users automate processes with it, at its Ignite developer conference in Orlando last year. The first of those services to go on sale, SharePoint Syntex, will be revealed at this year’s Ignite, a virtual event taking place in your…
No IT leadership job is quite like leading IT at a major university, which must accommodate the technology needs of thousands of new students each fall. The cornonavirus pandemic has compounded the challenges for this fall semester, as collegiate IT departments must support students who elect to attend classes physically and those who choose to…
Even prior to the pandemic, improving customer experience was becoming a major priority for IT. COVID-19 and the resulting shift in business models have only accelerated that strategic directive. Delivering a positive customer experience is even more important now, as businesses prepare for a post-pandemic world that will still involve lots of home-based workers, rising…