SFO airport banks on IT for frictionless travel

No industry was disrupted more by the coronavirus outbreak than aviation travel, as traffic in airports nosedived worldwide. Undaunted by the pandemic, Ian Law is looking to weave together mobile software, sensors, cameras and biometrics to improve the passenger experience at San Francisco International Airport (SFO), where he has served as CIO since 2013. Like…

6 challenges of agile at scale for ERP

Agile has been around for a long time by IT standards and has proven to be successful for many companies.  As companies have evolved and progressed through the pioneering stage of agile, there has been a tendency to take on larger and larger efforts. There have even been inroads made in the application of agile…

Mobile’s new frontier: The front line of business

For all the advances of the mobile revolution, a huge swath of the business has largely been left out: front-line workers — ironically, your organization’s most mobile employees. While knowledge workers have relied on iPhones, iPads, and Galaxys for years now to help ensure their productivity, hospital care staff, retail associates, warehouse staff, delivery people,…

7 barriers to innovation worth breaking

CIO Ed Giaquinto took to heart a lesson he learned on the job a decade ago. A former engineer at big-box retailer Toys R Us, he and his co-workers would spend weekends upgrading inventory management and logistic systems at distribution centers, working on servers that required the distribution centers to come offline. [ Learn the…

Maximizing stakeholder value

In biology, an ecosystem is a system of biotic (living) and abiotic (non-living) elements coexisting in equilibrium. If some elements increase, others decrease to keep the overall energy of the system at some nominal level. For example, plant-eating animals multiplying in an ecosystem will deplete the vegetation, thereby reducing the capacity of that ecosystem to…