11 ways to boost morale in a COVID world

When organizations quickly became fully remote, IT teams took on new responsibilities, in uncertain conditions, to keep their businesses humming. But that effort has taken a toll on a remote workforce with no clear timetable to a return to the office, a perfect recipe for burnout.  To succeed under trying conditions, IT leaders have had…

Top 10 help desk tools for better customer service

Help desk software is designed to streamline customer service and create a functional, centralized point of contact for incident ticketing, customer issues and tracking the quality of customer service. Help desk tools focus on automating tasks such as assigning tickets, answering basic queries for customers, categorizing incidents or problems and tagging the necessary employees when…

4 software development KPIs that matter today

If only measuring software development productivity and tracking team performance were as simple as counting lines of code or hours worked. But the efficiency of software engineering teams, as with any technical or creative work, cannot be measured in quantity alone. The quality of the work and the collaboration of the team impact productivity in…

The CIO Show: Women in IT, part 2

In this the second of our two-part episode on ‘Women in IT’ we delve a little deeper into what sexual discrimination looks like, and continuing the broader conversation about diversity, while also sharing some important facts that really challenge some of the key assumptions in this debate. And as one of Australia’s most respected and…

5 ways to avoid cloud waste

A big reason why we all use clouds these days is to save money from running our own server rooms and data centers. But, if you don’t use clouds correctly, you can still lose money. Here’s how to avoid those costly mistakes. Read More from This Article: 5 ways to avoid cloud waste Source:…

Design thinking: The secret to digital success

Design thinking is fast becoming a key ingredient for successful digital transformation. But what exactly is design thinking, and how are leading CIOs harnessing its power to enhance business value? Design thinking practitioners observe and analyze user behaviors to gain insights into their needs and wants, according to Gartner. They then use those insights to…

5 conversations CIOs must have to advance digital business

Digital business efforts have accelerated in the face of COVID-19, with leading enterprises and government agencies quickly implementing digital capabilities to support remote and virtual engagement. Now, they have turned their attention to widespread optimization and revenue generation opportunities. CIOs, along with other members of the executive team, are on the implementation front lines. Given…

Pros and cons of low-code platforms

In a world with high stress deadlines and high maintenance bosses, the promise of low-code development tools sound great: With a few clicks, non-coders can stand up a simple app in a snap. That’s the sales pitch from a wide range of vendors that have latched on to the “low code” buzzword. The marketplace is…