Why data analytics initiatives still fail

Data and analytics remain top priorities for organizations in the digital era, with 37 percent of IT leaders saying that data analytics will drive the biggest chunk of their IT investments this year, ahead of security and risk management, according to CIO.com’s 2020 State of the CIO survey. And with that level of spending going…

Customers bank on BofA chatbot amid pandemic

The coronavirus outbreak has been a harrowing event, forcing people to shelter in place, social distance and limit excursions to essential stores. But as disruptive as this COVID-19 pandemic has been for traditional business operations, it’s been a boon for digital products and services. Consider intelligent virtual assistants (IVAs), many of which have fumbled through…