Daily Archives: June 8, 2020

The state of cloud computing in 2020

As cloud adoption hits another growth spurt, companies are discovering the power of mixing and matching cloud services into solutions that address almost any business need
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Source: News

Reskilling IT for the cloud

Paul Ryan stepped into the CTO post at OpenX in 2017 and found an IT department in need of an overhaul. OpenX, a technology company that makes a programmatic advertising platform, was still 100 percent on-prem. It had five data centers holding 45,000 servers and an IT team organized around the legacy skills needed to…

At T-Mobile, AI plays supporting role for customer service reps

Artificial intelligence (AI) as intermediary is among the most popular tools in customer support, with businesses frequently dispatching software bots instead of humans to serve customers. You’ve likely experienced this trend firsthand when you’ve called a customer service number and an interactive voice response (IVR) system routed you to the right information funnel (if you’re…