A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.
Read More from This Article: What is a chief customer officer?
Source: News
Clearly defining your project’s scope helps to effectively manage stakeholder expectations and ensures that all of the project’s elements are aligned with the objectives — increasing the chances of success. Here’s what you need to know about defining project scope. Project scope definition Project scope is a detailed outline of all aspects of a project,…
To align IT initiatives with business strategy, today’s IT leaders must ensure IT spending is streamlined toward achieving organizational goals. Here, the technology business management (TBM) framework can help. TBM is a flexible framework for integrating IT into the organization as a whole. By implementing TBM, your organization can gain a greater understanding of its…