The use of data by organizations to improve the efficiency of their operations and drive innovation is nothing new. Since the early 20th century, companies have been applying “scientific” management techniques to get more from their assets, both physical and human. However, the last decade has seen the rise of new tools and techniques as…
A year ago, furniture manufacturer La-Z-Boy underwent a major ERP implementation and technology retooling that pulled most of the IT team’s time and resources. The project was successful, but when it was over, it became clear that other IT priorities had suffered, like customer satisfaction. “We kind of lost sight of how do we focus…
Established under the Affordable Care Act (ACA) of 2010, a Health Insurance Exchange (HIX) is an online marketplace that allows consumers to compare individual health insurance plans from different providers to find the best fit and rate. The Maryland Health Benefit Exchange (MHBE), an independent state government unit that provides health coverage to Maryland residents,…