Creating the IT culture you need

In four years as CTO at CVS, Claus Jensen sponsored no technical training for his 500-person team. None. “That’s not to say technical training wasn’t available,” he’s quick to note. “But I didn’t sponsor any of it.” Instead, he sponsored 45 soft skill initiatives — a dedicated, intentional program of building what we often undersell…

The turnaround: Inheriting digital transformation

When Doug Saunders joined Advanced Disposal as CIO in 2017 he quickly learned that technology consumption at the $1.6 billion waste management provider was fragmented across “digital fiefdoms,” including sales, marketing and other departments. “It was who screamed the loudest and had the most political clout,” Saunders recalls. “The CEO [Richard Burke] was frustrated by…