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At the center of most complex organizations is an equally complex IT infrastructure that poses a significant problem when it comes to modernizing operations. For Blue Cross Blue Shield of Michigan, a nonprofit corporation with 12 different operating companies that offer long-term care insurance and workers’ compensation, entrenched ERP systems are proving to be a…
Many IT leaders will tell you hiring tech talent is right up there with culture change as a chief hurdle to business transformation. Finding enough software engineers, Scrum masters, DevOps leaders and other potential change agents remains a burden. But experts agree the top challenge is hiring experts in data science, including those with machine…
A month ago, 181 US companies announced that shareholder interests would no longer be the primary driving force behind all corporate decisions. Those who signed the statement included large companies such as JPMorgan Chase, General Motors and Apple. Five new priorities were outlined: delivering value to customers, investing in employees, dealing fairly and ethically with suppliers, supporting…
The Government Accountability Office (GAO) estimates that criminals attempted at least $14 billion in identity theft tax refund fraud in 2015, and the Internal Revenue Service (IRS) paid out at least $2.24 billion on that amount. To combat this fraud and protect taxpayers, the IRS has turned to advanced analytics. The IRS began developing the…
Organizations looking to navigate change, be warned: The odds of success aren’t good. According to its June 2019 market report, Moving from Digital Readiness to Effectiveness, Everest Group Research found that most companies undertaking digital transformation initiatives fall short of their objectives, with 73 percent of enterprises failing to realized sustained returns. [ Be sure…
There is golden knowledge in the sea of data that businesses are swimming in. Being able to fish out the business intelligence you need — when you need it — is the key to steering your ship. In this article, we’ll discuss 10 BI tools that feature data visualization and analysis. [ Deliver deep insights…
Great Wolf Lodge (GWL) is using artificial intelligence software to better understand its guests’ experiences at its adventure-themed lodges. The effort is a part of a sweeping digital strategy that incorporates cloud and SaaS technologies, as well as new property management and CRM systems. “We want to better engage with guests at all points,” CIO…
The words “machine learning” have been imbued with an almost magical aura. Ordinary people don’t teach machines to learn. That’s for highly specialized alchemists, like data scientists, who transform data into gold in research divisions and labs with little explanation beyond simply saying, “Science.” Of course, it may be a little known fact, but over…
Qurate Retail Group comprises seven brands, including QVC, HSN, Zulily, and several other lifestyle brands. The company is the top video commerce company globally, is among the top 10 ecommerce retailers in North America, reaches 380 million homes through 15 television networks, broadcasts 150-plus hours of live content every day, employs 27,000 people, and ships…