To reach consumers, brands need omnichannel strategies that deliver a consistent customer experience at every touchpoint. Yet today’s technical and business conversations about omnichannel are often too limited in scope to achieve what’s ultimately possible. Brands typically only focus on payment processing across one or two channels — missing the opportunity to tie together customer…
In the beginning, programmers didn’t worry about the past. They opened an empty file and created something out of nothing. Everything was a green field. Those freewheeling, unencumbered days are long gone for most of us. Much of software development today is revising, extending, enhancing, and evolving what we — or more often, someone else…
Forward-thinking CIOs talk about crafting a solid succession plan. Few get to complete this critical task with digital disruption breathing down their necks and their tenures trimmed to under 4 years. When he decided in 2018 that it was time to retire, Rosendin Electric CIO Sam Lamonica took pains not to leave the $2.5 billion…
Augmented reality is gaining ground as a way to improve employee training, boost field worker productivity and optimize operational performance.
Read More from This Article: How augmented reality boosts training and productivity
Source: News
Self-service analytics tools have long empowered users to produce data visualizations without the need for IT intervention. Recent advances, such as data prep automation, have further lowered the barrier of entry, but this push to democratize analytics surely has its limits. After all, users still have to interpret the data visualizations they produce. Tableau’s 2019.3…
Few business leaders view IT as an inherently creative organization. That’s an attitude IT leaders must work to change. Creativity lies at the heart of every successful IT technology. It took imagination to build a business world powered by concepts such as cloud services, big data, artificial intelligence and virtual reality. Such ideas don’t come…
The Estée Lauder Companies (ELC) Information Technology (IT) operations are in New York City, where the unemployment rate is low and the competition is high. When Michael W. Smith became CIO of ELC in August 2017, he knew that recruiting, developing, and retaining IT talent would be as important to the company as process improvement…
Oracle OpenWorld in San Francisco this week will spotlight the company going big on conversational user interfaces and digital assistants as part of a broader push to incorporate AI technologies, after tentative steps in that direction last year. CIOs can also expect Oracle to extend its cloud apps with more automation tools and new functionalities,…
Agile and DevOps aren’t the only options CIOs have at their disposal to fuel faster application development. In addition to rapidly building software in coding sprints, developers are using low-code development platforms to arrange application components, including data and logic, via a drag-and-drop interface — think virtual Lego blocks that developers can move with a…
Digital leaders must identify future technology and customer expectation trends and then muster the courage to dismantle existing structures. Failure could leave them victims of fast-moving all-digital startups. Here are 10 ways to get started.
Read More from This Article: 10 steps to a successful digital transformation
Source: News