Consumers have spoken, and there can be no doubt that digital commerce, in all its forms, is here to stay. E-commerce represented close to 15% of all retail sales in 2018, according to U.S. Commerce Department figures, and that number is increasing every year. It’s a wake-up call for traditional retailers who needed to embrace…
Antonio Neri likes to refer to himself as “an engineer by trade.” First in the Hewlett Packard empire to be promoted up the ranks to CEO since Lew Platt in 1992, Neri is a kind of local hero inside HPE, a man of the people who started in HP tech support nearly 25 years ago,…
IT lifers who see promotions and bleeding-edge projects handed to their colleagues may end up telling themselves it’s just a fluke, when in fact, their career path is stalling. And while it pays to fight for good opportunities rather than take flight from a problem, being in denial about your career can hurt your chance…
The era of ownership is ending; the era of usership is the future. Subscribe or die- because the “divinely discontent customer’s” expectations are always going up and you will be left behind if you don’t act now. That is the message from Zuora’s CEO, Tian Tzuo, at the company’s annual user conference, Subscribed, in San…
An organization’s culture plays a key role in employee engagement, and team building is among the most effective ways to help employees forge or strengthen bonds with their coworkers. But forget the standard casual Fridays, pub crawls or pizza lunches — team building has evolved into bringing people together for work and play, inside and…
Recent IDC data shows that 76 percent of companies that are disruptors in their industries plan to replace legacy applications in the next five years, with almost half replacing legacy systems in the next 24 months. Many of them are doing so by moving functionality to the cloud. Take Land O’Lakes, a $13 billion agricultural…
In the world of IT and telecom services, deals occasionally break down. When this happens, the customer-supplier relationship is sorely strained. Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction. This article highlights common causes of these failed relationships and discusses…
Upskilling is critical to digital transformation success. But when it comes to technologies like cloud, data analytics, and artificial intelligence, what’s the best way to ensure your staff is learning the right skills to bring value to your organization? And how do you structure your training program to ensure staff will buy into the value…
As someone who doesn’t have a technical background, Phil Bertolini, CIO for Oakland County, Mich., knows he needs to surround himself with people who have tech skills — but he believes it’s almost more important to find ones with business-oriented skills. “The other belief I have is that nothing makes a bad business process worse…
If someone told you could use software to shave labor costs by more than 30,000 hours per year without eliminating employees would you do it? Of course you would. State Auto Financial CIO and Chief Strategy Officer Greg Tacchetti is using robotic process automation (RPA) to reduce the time the insurance company’s staff spends manually…