RPA and AI: Business process automation gets smart

Building artificial intelligence into business process management isn’t easy. Many companies add AI to processes by building or buying single-task bots, such as natural language processing systems or vision recognition tools, and adding them to processes using traditional, non-AI methods. For example, engineers write scripts, and business analysts create automated workflows using process visualization tools.…

7 ways to make IT operations more efficient

Every IT leader strives for efficiency — making the best possible use of available resources. Yet seeking efficiency and actually achieving it to any meaningful degree are two very different things. Often, despite careful planning, efforts at building efficiency fail to meet anticipated goals and key operations remain mired in mediocrity with wheels spinning in…

The coming IT job apocalypse: Rise of the machines

In the war between machines and mankind, the machines have gained the upper hand. It’s bad enough that computers can now beat us at chess, Jeopardy, and Go. Artificial intelligence-driven algorithms are now tackling jobs once considered the exclusive province of living, breathing bipeds. That includes doctors, lawyers, teachers, and, yes, IT professionals. To read…