Analytics gives HCSC the pulse of provider care

Evaluating the cost efficiency and quality of care is a running challenge for health insurance companies — a challenge that is exacerbated by the myriad physicians, specialists, hospitals, and other providers a patient might visit regarding an issue. Health Care Service Corp. (HCSC), a not-for-profit health insurance company that serves nearly 15 million members in…

7 keys to an effective IT automation strategy

When CIO Jason James decided to automate his company’s software deployment process, he tasked his DevOps team with learning everything it could about the process itself. He says he wanted his DevOps engineers to act like anthropologists, watching how the developers deployed software to the company’s clients, how they scheduled and loaded software updates, and…