6 ways ITSM automation is changing business

IT service management (ITSM) is becoming a key enabler of transformation and modernization efforts, with companies pushing to automate user-centric processes to improve customer, client and employee satisfaction, while saving money and improving productivity. ITSM automation is one way organizations can streamline processes to reduce “the cost of technical and business service,” while improving organizational…

The best things about being a woman in tech

There’s plenty of bad news about women in tech, as evidenced by the Women in Tech Survey Report 2018 by Ivanti, in which 63 percent of the 500 women in technology respondents cite “being taken seriously” as their number one challenge. Forty-three percent say they have no female role model, and 40 percent cite the gender…

Measuring value in the digital age

In Deloitte’s recent global CIO survey, only 21 percent of CIOs report having a structured process for measuring the value of tech investments. Even more surprising, 14 percent say they don’t measure the impact of technology investments at all. Survey respondents cite two primary reasons for the low numbers. First, they may have a business…