IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. By being flexible enough to accommodate sudden and rapid changes, ITSM at leading organizations ensures service and support practices and processes continually align with transforming business needs. “IT…
What is the balanced scorecard? The balanced scorecard is a strategic planning and performance management framework used by business, government, and non-profits to align day-to-day activities with enterprise vision, mission, and values. The balanced scorecard tracks financial and non-financial measures to determine the degree to which the enterprise is performing as desired and when corrective…
There’s a lot of data available about the gender pay gap, but new research from cloud compensation services provider PayScale demonstrates how the racial wage gap means black and brown tech workers do not get equal pay for equal work. The research, as discussed in this blog post, shows that “… for certain minority groups,…