With the push for digital transformation, we see a growing need for different IT skills. This is nothing new, but this time it’s happening faster. Technology and skills evolutions of the past Prior to being an analyst, I was in corporate IT and witnessed firsthand the impact technology evolution can have on people. I started…
CRM definition CRM is an abbreviation for customer relationship management, a method for managing a company’s interaction with current and potential customers, and storing and analyzing data about past interactions. Management consulting company Bain defines CRM as “a process companies use to understand their customer groups and respond quickly—and at times, instantly—to shifting customer desires.” But…
Dreamforce is the king of software conferences, with over 2700 sessions this year and probably 150,000 attendees. All the full-conference tickets are sold out already, so the only passes you can get are for the show floor and the first day. For those of you who have full conference passes, the time for homework is…
[ Register to download the CIO Spring 2018 Digital Magazine ] Highlights from the issue: Cover storyChanging the way we workDigital technologies are reshaping work at CIO 100 award-winning organizations, empowering employees to shift focus to higher-value activities. [ Learn from your peers: Check out our State of the CIO 2018 report on the challenges…