IDG Contributor Network: Looking for an AI solution? Start here

Like every business, we have the need to continually invest in our business processes in order to scale, to grow efficiently, and to allow our people to be as productive as possible, which means enabling them to focus on their highest value work. From processes that are time consuming to mismanagement of resources, breakdowns in the system always arise. How businesses address them is…

6 secrets of successful chatbot strategies

What do NASA, Capital One and Verizon have in common? They’ve all built chatbots. And despite the organizations’ obvious differences, their early chatbot development processes have proved to be relatively similar, providing valuable insight into how organizations should build and onboard bots . “There are no bot standards,” says Nathan Shedroff, executive director of Seed…

The hidden costs of outsourcing

One of the biggest mistakes an IT organization can make when outsourcing is failing to consider the total cost of the relationship — including all the hidden costs that are likely to accrue. There has been little incentive to date for service providers to bring these looming financial risks out into the open, so customers…

Wrike review: Project management made simple

Managing projects successfully comes down to skill, tacit knowledge, and having the right tools to collaborate with stakeholders and share information. Wrike, an online project management and collaboration tool, makes light work of these essential tasks. Wrike is available through the web to PCs, Macs, and Android and iOS devices. The company also offers a…