Choosing the right project management methodology for your team is the first step to success. But with so many different — and in some cases, overlapping — approaches to managing the complexities of any given project, how can you know which project management methodology is best? Project managers can assist their organizations in improving how…
CIOs engaged in driving digital transformation should consider Ashby’s Law of Requisite Variety: It states that to persevere, a system’s internal structures must be as complex as the external forces challenging it. Your CEO, board, investors, and customers expect you to create the most advanced digital products and services. However, managing the complicated web of…
Consumerization of IT, in which technologies introduced in the consumer market spread to enterprises, was once exemplified by employees using their own smartphones and mobile applications to do their jobs. Now it’s extending to the enterprise, as CIOs are rolling out sophisticated technology services that employees can access with minimal intervention from IT. The age…
Verizon didn’t set out to build a customer-facing chatbot. But around ten years ago, the company was hot off the launch of Fios, its fiber-optic network. And technicians were having problems. “[They] used to have a huge amount of difficulty when they needed to look at our systems to access [the] customer network or if…