SAP wants to woo businesses back to its CRM

Woo, not sue: That’s SAP’s new strategy for dealing with customers that want to access their core ERP data through a cloud-based CRM system. Customer relationship management (CRM) overtook database management and enterprise resource planning (ERP) to become the biggest business software category in 2017, and is set to be the fastest-growing in the years…

IDG Contributor Network: 4 resource management practices that improve business agility

Historically, services organizations have managed the planning and scheduling of resources through informal ways, where tribal knowledge is a critical element of the process. For example, resource planners often have years of history and close working relationships with many personnel, with conversations across the office, email, unintegrated point solutions, and spreadsheets most commonly used. The…

The dark secrets of enterprise architecture

Want to decrease IT costs without increasing technical debt? Enterprise architecture is a good place to start. Want to improve business/IT integration? Enterprise architecture promises to be the tool of choice. How about establishing a more streamlined and effective business? One guess as to where you should look first. And therein lies a paradox: Improving…

10 change management courses for IT leaders

Implementing change in an organization is no small task — it requires time, energy, budgeting and employee and stakeholder engagement. For IT leaders who are responsible for organizational change management with hardware, software or services, there are plenty of training programs to help strengthen your change management leadership skills. Check out these 10 change management…