Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML) and several enterprises are harnessing the technology, which mimics the behavior of the human mind, to woo customers and bolster business operations. And the trend will only gain more traction in the years ahead, as AI and ML will be a top five investment…
The days of workplaces located in a single office are done. Today’s workforce is distributed — across multiple small offices, embracing work-at-home-employees, and spread across continents — and IT has always been at the forefront of that change, eagerly embracing new communications technologies that make it possible. But we’re only a few years into this…
Milind Wagle, CIO, Equinix, has his own “customer-churn predictor.” It tells him why accounts are turning over and whether they are likely to do so in the future. That information gives the data center services provider a chance to improve its bookings accuracy by improving service and planning for likely occupancy rates to come. “We…