11 common ERP mistakes and how to avoid them

Today’s IT executives have more choices than ever when choosing an enterprise resource planning (ERP) solution. From on-premises systems to cloud-based software-as-a-service to industry-based solutions, there is a dazzling array. And decision makers can feel overwhelmed when trying to determine which features and functions are the most important. So CIO.com reached out to dozens of…

What is ITSM? Managing IT to serve business needs

What is ITSM? IT service management (ITSM) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network or systems, ITSM aims to consistently improve IT customer service in alignment with business goals. ITSM encompasses multiple IT…

6 cloud cost management tips

Operating your business in the cloud is fundamentally different than operating on premises. And when operations differ, so too do strategies for containing costs. Financially speaking, a datacenter requires a large capital expenditure for the building, additional capital expenditures for the servers and software licenses, and smaller but significant operating expenditures for powering the servers…