7 hot IT outsourcing trends — and 7 going cold

As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, and the data revolution are not just shaking up how IT operates, they are greatly impacting the kind — and quality — of services under contract with IT outsourcing firms. Here is a look at the technologies,…

The 5 fundamentals of effective cloud management

A big part of the CIO role today entails hashing out a cloud computing strategy. Deciding whether to build a private cloud or to offload some workloads to a public cloud system while keeping others on-premises is just a start. Then there is the often painful haggling over service-level agreements (SLAs), those crucial contracts regarding…